A Sales Associate job interview focuses on assessing customer service skills, product knowledge, and the ability to handle transactions efficiently. Interviewers often ask situational questions to evaluate problem-solving and communication abilities. Demonstrating enthusiasm for the brand and a strong work ethic is crucial to making a positive impression.
Tell me about yourself
Highlight relevant experience in retail or customer service, emphasizing skills like communication, problem-solving, and teamwork. Mention your knowledge of financial products and commitment to delivering excellent customer service tailored to TD Bank's values. Focus on your motivation to support clients' banking needs and contribute to the sales team's success.
Do's
- Highlight relevant experience - Focus on previous retail or customer service roles that demonstrate your sales skills and ability to work with clients.
- Show understanding of TD Bank values - Emphasize your alignment with TD Bank's customer-centric approach and commitment to community involvement.
- Demonstrate interpersonal skills - Illustrate your ability to communicate effectively and build relationships with customers in a sales environment.
Don'ts
- Avoid irrelevant personal details - Steer clear of unrelated hobbies or personal information that doesn't support your qualifications for the Sales Associate role.
- Don't use generic statements - Avoid vague answers that lack specific examples of your skills or experience.
- Don't criticize past employers - Refrain from negative comments about previous jobs or managers to maintain a professional tone.
Why do you want to work at TD Bank?
Highlight your enthusiasm for TD Bank's strong reputation in customer service and community involvement. Emphasize your skills in sales and communication that align with TD Bank's commitment to delivering personalized financial solutions. Mention your desire to grow professionally within a leading financial institution known for employee development and a positive work environment.
Do's
- Research TD Bank -Highlight specific values and initiatives of TD Bank that align with your goals.
- Emphasize Customer Service -Show how your skills and experience make you a strong fit for a Sales Associate role focused on client interactions.
- Express Long-Term Interest -Demonstrate enthusiasm for growth opportunities within TD Bank's retail environment.
Don'ts
- Generic Answers -Avoid vague or unrelated reasons that do not connect to TD Bank's mission or the Sales Associate position.
- Money as Main Motivation -Do not emphasize salary or benefits as the primary reason for wanting the job.
- Negative Comments -Refrain from criticizing previous employers or discussing dissatisfaction as your main driver.
What do you know about TD Bank and our values?
TD Bank is a leading North American bank known for its customer-first approach and commitment to convenience, accessibility, and community involvement. The company values integrity, teamwork, and delivering exceptional service, aligning with your role as a Sales Associate to build strong client relationships and support financial solutions. Emphasize knowledge of TD Bank's focus on innovation, diversity, and inclusion while demonstrating enthusiasm for contributing to their mission of being the most convenient and customer-focused bank.
Do's
- Research TD Bank - Understand TD Bank's history, mission, and market position to demonstrate genuine interest.
- Highlight Core Values - Emphasize TD Bank's commitment to customer service, integrity, and community involvement.
- Relate to Sales Associate Role - Connect your knowledge of TD Bank's values with how you plan to contribute in the Sales Associate position.
Don'ts
- Give Generic Answers - Avoid vague responses lacking specific details about TD Bank and its values.
- Ignore Company Culture - Do not neglect to mention the importance of teamwork and ethical standards that TD Bank upholds.
- Disregard Role Requirements - Avoid focusing solely on TD Bank and ignore how your skills align with the Sales Associate responsibilities.
Why are you interested in the Sales Associate position?
Highlight your enthusiasm for customer service and sales by emphasizing your desire to build strong client relationships and contribute to TD Bank's growth. Mention your alignment with TD Bank's values of integrity and community involvement, demonstrating your commitment to providing trustworthy financial guidance. Showcase your eagerness to develop expertise in banking products and deliver personalized solutions that meet customer needs.
Do's
- Research TD Bank - Demonstrate knowledge of the company's values and services aligning with your skills.
- Highlight Customer Service Skills - Emphasize experience and enthusiasm for assisting customers effectively.
- Show Enthusiasm for Sales - Express genuine interest in helping clients find appropriate financial products.
Don'ts
- Avoid Generic Answers - Do not provide vague or unrelated reasons for interest in the position.
- Do Not Criticize Past Employers - Maintain a positive tone about previous experiences without negative comments.
- Avoid Overemphasis on Salary - Focus on job role and company alignment rather than compensation exclusively.
Describe your previous sales or customer service experience
Highlight specific sales or customer service roles where you consistently met or exceeded targets, focusing on customer interactions at TD Bank or similar financial institutions. Emphasize skills in active listening, problem-solving, and product knowledge that enhanced customer satisfaction and loyalty. Provide examples of successfully upselling banking products or resolving client issues to demonstrate your impact on the company's sales and service goals.
Do's
- Highlight relevant skills - Emphasize communication, problem-solving, and customer relationship management skills gained from previous sales or customer service roles.
- Provide specific examples - Share measurable achievements or challenges handled effectively to demonstrate your impact in prior positions.
- Align with TD Bank values - Show understanding of TD Bank's customer-centric approach and commitment to financial services excellence.
Don'ts
- Avoid vague responses - Do not give general answers lacking specific details about your sales or customer service experience.
- Do not focus on unrelated tasks - Steer clear from discussing duties that do not highlight transferable skills relevant to a Sales Associate role at a bank.
- Don't criticize previous employers - Maintain professionalism by not speaking negatively about past companies or supervisors.
How would you handle a difficult customer?
Demonstrate patience and active listening to understand the difficult customer's concerns fully, ensuring they feel heard and valued. Use TD Bank's policies and product knowledge to provide clear, accurate solutions while maintaining professionalism and empathy. Emphasize conflict resolution skills and a calm demeanor to foster positive outcomes and customer satisfaction.
Do's
- Active Listening - Pay close attention to the customer's concerns to understand their needs fully.
- Empathy - Show genuine understanding and respect for the customer's feelings and situation.
- Problem-Solving - Offer practical and appropriate solutions that align with TD Bank policies.
Don'ts
- Interrupting - Avoid cutting off the customer, as it may escalate frustration.
- Defensiveness - Do not respond negatively or argue with the customer.
- Ignoring Procedures - Avoid bypassing TD Bank's guidelines while addressing customer issues.
Tell me about a time you met or exceeded sales targets
Focus on a specific instance where you exceeded sales targets by identifying customer needs and recommending appropriate TD Bank products, such as checking accounts, credit cards, or loans. Highlight measurable results, like surpassing monthly sales goals by a certain percentage or increasing new customer acquisitions. Emphasize skills such as effective communication, product knowledge, and building customer trust to demonstrate your value as a sales associate.
Do's
- Specific Examples - Use precise situations where sales targets were met or exceeded, highlighting your direct contributions.
- Quantifiable Results - Include measurable data such as percentage increase, revenue growth, or number of clients served.
- Customer Focus - Emphasize your ability to understand customer needs and build strong relationships that drive sales.
Don'ts
- Generalizations - Avoid vague statements without evidence or concrete results.
- Overstatements - Do not exaggerate achievements or take undue credit.
- Negative Remarks - Refrain from blaming others or speaking poorly of previous employers or colleagues.
What does good customer service mean to you?
Good customer service means consistently delivering attentive, respectful, and knowledgeable support that meets each client's individual needs, ensuring a positive banking experience. It involves actively listening to customers, resolving issues efficiently, and building trust to foster long-term relationships. At TD Bank, demonstrating empathy and professionalism aligns with the company's commitment to exceptional client satisfaction and service excellence.
Do's
- Customer Focus - Emphasize understanding and meeting customer needs to enhance satisfaction and loyalty.
- Effective Communication - Highlight clear, respectful, and empathetic communication with customers.
- Problem Solving - Showcase ability to handle issues promptly and turn challenges into positive outcomes.
Don'ts
- Vague Responses - Avoid giving general or unclear answers that lack specific examples or insights.
- Negative Attitude - Do not focus on frustrations or complaints about customers or past experiences.
- Ignoring Policies - Avoid implying that rules or company policies can be overlooked to satisfy customers.
How do you prioritize tasks when working in a busy environment?
Effectively prioritizing tasks in a busy environment involves assessing urgency and impact on customer satisfaction, focusing first on time-sensitive transactions and client needs. Utilizing tools such as to-do lists or digital task management systems enables efficient organization and quick adaptation to shifting priorities. Maintaining clear communication with team members ensures collaboration and prevents overlapping efforts, supporting a smooth workflow in the dynamic setting of TD Bank.
Do's
- Time Management - Organize tasks by urgency and importance to meet deadlines efficiently.
- Customer Focus - Prioritize tasks that directly enhance customer satisfaction and service quality.
- Communication - Keep team members informed about progress and ask for help when workload exceeds capacity.
Don'ts
- Multitasking Excessively - Avoid juggling too many tasks simultaneously, which can reduce quality and increase errors.
- Ignoring Urgent Requests - Don't delay high-priority customer or team needs for less critical activities.
- Poor Planning - Refrain from handling tasks randomly without a clear prioritization strategy.
How do you handle rejection or when a client says “no”?
When addressing rejection in a sales role at TD Bank, demonstrate resilience by emphasizing active listening to understand client concerns and using that feedback to tailor future approaches. Highlight your ability to maintain a positive attitude, build rapport, and seek alternative solutions that align with the client's financial needs. Showcasing a proactive mindset and commitment to continuous improvement reflects valuable sales skills in a banking environment.
Do's
- Maintain Professionalism - Respond calmly and respectfully to client rejection to uphold a positive image of TD Bank.
- Listen Actively - Understand the client's reasons for saying "no" to tailor future solutions effectively.
- Follow Up - Politely check in after some time to reassess the client's needs and offer assistance.
Don'ts
- Take Rejection Personally - Avoid showing frustration or disappointment to preserve professionalism.
- Push Aggressively - Do not pressure clients as it can damage trust and the bank's reputation.
- Ignore Feedback - Avoid dismissing client concerns or objections, as this hinders relationship building.
Are you comfortable working with performance targets or quotas?
When answering the question about comfort with performance targets or quotas for a Sales Associate position at TD Bank, emphasize your ability to meet and exceed established goals through consistent effort and customer-focused strategies. Highlight your experience in sales roles where targets were an integral part of measuring success, underscoring your motivation to achieve results while maintaining high-quality service. Demonstrate familiarity with how meeting quotas contributes to the overall success of the bank and your commitment to aligning personal performance with company objectives.
Do's
- Performance Targets - Express confidence in meeting or exceeding sales goals to demonstrate your goal-oriented mindset.
- Quota Management - Highlight your ability to manage time and prioritize tasks effectively to achieve quotas.
- Customer Interaction - Emphasize your focus on building strong customer relationships while working towards targets.
Don'ts
- Avoid Negative Language - Do not express discomfort or resistance towards performance targets or quotas.
- Overpromise - Avoid guaranteeing results that are unrealistic or unverifiable.
- Ignore Team Goals - Do not focus solely on individual targets without acknowledging team contributions or collaboration.
How do you build rapport with new customers?
To build rapport with new customers as a Sales Associate at TD Bank, actively listen to their financial needs and demonstrate genuine interest in their goals. Use clear, friendly communication and personalized service to establish trust and confidence. Show knowledge of TD Bank's products and services to offer tailored solutions that meet customer expectations effectively.
Do's
- Active Listening - Pay close attention to customer needs and respond thoughtfully to build trust.
- Personalized Communication - Use the customer's name and tailor your approach based on their preferences or concerns.
- Positive Body Language - Maintain eye contact, smile, and use open gestures to create a welcoming atmosphere.
Don'ts
- Interrupting - Avoid cutting off the customer while they speak to ensure they feel heard and respected.
- Overpromising - Refrain from guaranteeing services or benefits that cannot be fulfilled by TD Bank policies.
- Using Jargon - Do not employ technical terms that may confuse new customers; keep language clear and accessible.
Tell me about a time you worked in a team
When answering the question "Tell me about a time you worked in a team" for a Sales Associate position at TD Bank, focus on demonstrating your ability to collaborate effectively with colleagues to achieve sales targets or improve customer service. Highlight a specific example where you contributed to team goals by communicating clearly, supporting team members, and leveraging each other's strengths to enhance client satisfaction or streamline sales processes. Emphasize skills such as problem-solving, adaptability, and a customer-focused approach that align with TD Bank's commitment to delivering excellent financial services.
Do's
- Team collaboration - Highlight specific examples where you contributed effectively to team goals and supported colleagues.
- Communication skills - Emphasize clear and respectful communication that helped resolve conflicts or improve teamwork.
- Problem-solving - Describe situations where you helped overcome challenges through cooperation and creative solutions.
Don'ts
- Blaming others - Avoid assigning fault to teammates; focus on your role and constructive outcomes.
- Vagueness - Do not give generic answers; provide concrete examples and details from your experience.
- Neglecting teamwork - Avoid emphasizing individual achievements over collective success in a team setting.
What would you do if you noticed a colleague wasn't following procedures?
When answering the question about noticing a colleague not following procedures in a Sales Associate role at TD Bank, emphasize the importance of maintaining compliance with company policies and regulatory standards. Explain that you would first ensure you clearly understand the correct procedures, then discreetly address the issue by speaking privately with the colleague to offer support or clarification. If the behavior continues or poses a risk, you would escalate the concern to a supervisor or appropriate department to uphold TD Bank's commitment to ethical practices and customer trust.
Do's
- Professionalism - Maintain a calm and respectful tone when addressing the issue.
- Company Procedures - Reference TD Bank's policies and procedures as a guide for action.
- Communication - Discuss concerns directly with the colleague before escalating the matter.
Don'ts
- Assumptions - Avoid jumping to conclusions without understanding the full situation.
- Confrontation - Refrain from publicly criticizing or embarrassing the colleague.
- Ignoring Issues - Do not overlook non-compliance as it may affect team effectiveness and customer trust.
How do you stay organized?
To answer the interview question "How do you stay organized?" for a Sales Associate position at TD Bank, emphasize your ability to manage multiple tasks efficiently using tools like digital calendars, to-do lists, and customer relationship management (CRM) software. Highlight your attention to detail in prioritizing client needs and tracking sales goals to ensure timely follow-ups and exceptional customer service. Mention your habit of reviewing daily objectives and maintaining clear communication with team members to support a seamless workflow in a fast-paced banking environment.
Do's
- Time Management - Explain how you prioritize tasks and manage your schedule to ensure deadlines are met efficiently.
- Use of Tools - Mention specific organizational tools such as digital calendars, to-do lists, or CRM software relevant to sales environments.
- Customer Tracking - Describe methods for keeping track of customer interactions and follow-ups to maintain strong client relationships.
Don'ts
- Vague Responses - Avoid generic statements that lack concrete examples or strategies.
- Overcomplicating - Do not describe overly complex systems that may appear impractical in a fast-paced retail banking setting.
- Ignoring Team Coordination - Avoid neglecting how you collaborate and stay organized within a team context, important in TD Bank's sales environment.
Describe a time you resolved a conflict at work
When answering the question about resolving a conflict at work for a Sales Associate position at TD Bank, focus on a specific instance where you identified the root cause of the disagreement, communicated effectively with the parties involved, and implemented a solution that maintained customer satisfaction and team cohesion. Highlight your problem-solving skills, active listening, and ability to stay calm under pressure, emphasizing how your actions aligned with TD Bank's commitment to excellent customer service and teamwork. Conclude with the positive outcome, such as improved team dynamics or a satisfied customer, demonstrating your value in a customer-focused environment.
Do's
- Active Listening - Demonstrate attentiveness by understanding both parties' perspectives before responding.
- Clear Communication - Articulate your role in the resolution process with concise and relevant details.
- Problem-Solving Skills - Highlight specific actions taken to mediate and resolve the conflict effectively.
Don'ts
- Blaming Others - Avoid assigning fault to coworkers or customers during your explanation.
- Vagueness - Do not provide unclear or generic answers lacking concrete examples.
- Negativity - Refrain from speaking negatively about team members or the workplace environment.
Can you tell me about a product or service you successfully upsold?
When answering the job interview question about successfully upselling a product or service as a Sales Associate at TD Bank, focus on demonstrating your ability to identify customer needs and match them with appropriate banking solutions. Highlight a specific example where you recommended an upgraded account feature, credit product, or financial service, emphasizing the positive impact it had on the customer's satisfaction and the bank's revenue. Use concrete data such as increased account value, customer retention, or service adoption rates to showcase your sales effectiveness and customer-centric approach.
Do's
- Highlight Specific Product or Service - Clearly mention the TD Bank product or service you upsold, such as credit cards, savings accounts, or investment options.
- Quantify Results - Provide measurable outcomes like increased sales figures, customer retention, or revenue growth from your upselling efforts.
- Demonstrate Customer Focus - Emphasize how you identified customer needs and matched the right product or service to enhance their banking experience.
Don'ts
- Generalize the Example - Avoid vague statements without concrete details or results regarding the upsell.
- Boast Without Evidence - Do not exaggerate achievements without backing them up with real examples or data.
- Ignore Compliance - Never mention any actions that violate TD Bank's policies or regulatory guidelines during sales.
How do you keep yourself motivated during slow periods?
During slow periods at TD Bank, maintaining motivation involves setting personal goals such as deepening knowledge of banking products and services or enhancing customer service skills through online training. Staying proactive by organizing workspaces, reviewing sales techniques, and preparing for upcoming client interactions ensures readiness when business picks up. Consistently focusing on self-improvement and customer engagement reflects a strong commitment to the Sales Associate role and aligns with TD Bank's values of providing excellent service.
Do's
- Set Personal Goals - Establish clear daily or weekly targets to maintain focus and measure progress.
- Stay Positive - Demonstrate a proactive attitude and resilience during periods with fewer sales activities.
- Continuous Learning - Use slow periods to improve product knowledge and customer service skills relevant to TD Bank.
Don'ts
- Complain About Downtime - Avoid expressing frustration or negativity about slow periods which may reflect poorly on your attitude.
- Lose Focus - Do not neglect daily responsibilities or become disengaged during quieter times.
- Ignore Team Collaboration - Avoid isolating yourself; instead, seek opportunities to support colleagues and enhance teamwork at TD Bank.
What are your strengths and weaknesses?
Highlight strengths directly relevant to a Sales Associate role at TD Bank, such as excellent communication skills, customer service experience, and the ability to build rapport with clients. When addressing weaknesses, choose areas that show self-awareness and a commitment to improvement, like needing to refine product knowledge or time management skills, while emphasizing the steps taken to overcome them. Focus on demonstrating how your strengths will benefit the bank's customer relationships and how your proactive approach to weaknesses ensures continuous professional growth.
Do's
- Highlight relevant strengths - Emphasize skills like communication, customer service, and problem-solving relevant to a Sales Associate role at TD Bank.
- Provide specific examples - Use concrete experiences to demonstrate your strengths and how they benefited previous roles.
- Show self-awareness - Choose weaknesses that are honest but not critical, and describe steps taken to improve them.
Don'ts
- Avoid cliches - Steer clear of overused phrases like "I'm a perfectionist" that do not add genuine insight.
- Don't mention critical weaknesses - Avoid admitting flaws that could seriously impact job performance, such as poor reliability or dishonesty.
- Don't be vague - Avoid general statements without examples that fail to convey your true abilities and growth efforts.
Where do you see yourself in five years?
When answering "Where do you see yourself in five years?" for a Sales Associate position at TD Bank, focus on demonstrating commitment to growth within the company by highlighting goals related to advancing product knowledge, enhancing customer service skills, and contributing to TD Bank's sales targets. Emphasize your desire to take on increasing responsibilities, such as becoming a trusted financial advisor or moving into leadership roles, aligning your aspirations with TD Bank's values and career development opportunities. Showcasing a clear plan for professional development and dedication to TD Bank's mission strengthens your candidacy.
Do's
- Show Career Growth - Express a desire to grow within TD Bank and take on increasing responsibilities in the sales associate role.
- Align with Company Goals - Demonstrate understanding of TD Bank's values and how your future plans align with the company's mission.
- Highlight Skill Development - Emphasize plans to improve sales, customer service, and financial product knowledge specific to banking.
Don'ts
- Be Vague - Avoid generic answers that lack clear direction or goals related to the sales associate position.
- Focus on Unrelated Roles - Do not mention career paths unrelated to the banking or sales industry that may signal lack of commitment.
- Ignore Company Fit - Refrain from stating ambitions that conflict with TD Bank's culture or business objectives.
Are you willing to work evenings and weekends?
Express flexibility and commitment by stating willingness to work evenings and weekends, highlighting understanding that sales associate roles at TD Bank may require varied hours to meet customer needs. Emphasize reliability and adaptability in managing schedule changes to support branch operations during peak times. Mention prioritizing customer service excellence and teamwork to contribute effectively during non-standard hours.
Do's
- Express Flexibility - Show willingness to work evenings and weekends to meet business needs.
- Highlight Commitment - Emphasize dedication to providing excellent customer service regardless of shift timing.
- Align with Role Requirements - Mention understanding that sales associate roles often require varied hours for client accessibility.
Don'ts
- Refuse Availability - Avoid stating outright unwillingness to work outside typical hours.
- Show Inflexibility - Do not indicate rigidity regarding your schedule, which may be seen as uncooperative.
- Ignore Role Expectations - Avoid disregarding the importance of flexible hours in retail banking operations.
Do you have experience handling cash or financial transactions?
Highlight your hands-on experience managing cash registers, balancing tills, and processing financial transactions accurately in retail or banking environments. Emphasize familiarity with TD Bank's financial protocols, attention to detail, and your ability to maintain security and accountability during transactions. Mention any training or certifications related to cash handling that demonstrate reliability and adherence to compliance standards.
Do's
- Highlight relevant experience - Mention any prior roles involving cash handling or financial transactions, emphasizing accuracy and responsibility.
- Emphasize attention to detail - Explain how you ensure precise handling of money to prevent errors.
- Show integrity and trustworthiness - Convey your commitment to ethical practices and maintaining customer confidentiality.
Don'ts
- Exaggerate your experience - Avoid overstating skills or responsibilities you haven't had.
- Ignore security protocols - Do not neglect mentioning adherence to company policies for cash handling.
- Dismiss the importance of accuracy - Avoid suggesting that small errors are insignificant in financial transactions.
How would you promote TD Bank's products and services?
Highlight TD Bank's diverse range of financial products tailored to meet various customer needs, such as checking and savings accounts, credit cards, and loans. Emphasize building strong customer relationships by actively listening to their financial goals and recommending appropriate solutions. Focus on demonstrating knowledge of TD Bank's commitment to customer service and community involvement to foster trust and loyalty.
Do's
- Understand TD Bank's offerings - Demonstrate comprehensive knowledge of TD Bank's products and services to align customer needs effectively.
- Focus on customer benefits - Emphasize how TD Bank's products can solve financial challenges and improve customers' financial well-being.
- Use personalized communication - Tailor your promotion strategy to individual customer profiles and preferences to enhance engagement.
Don'ts
- Avoid generic pitches - Do not deliver scripted sales pitches that lack relevance to the customer's situation.
- Don't oversell products - Avoid pushing products in a way that seems forceful or disregards customer needs and timelines.
- Avoid neglecting compliance - Never overlook regulatory guidelines and ethical standards when promoting financial products.
How would you handle confidential customer information?
Demonstrate strict adherence to TD Bank's privacy policies by emphasizing secure handling and storage of confidential customer information. Highlight the importance of verifying customer identity before sharing any sensitive data to prevent unauthorized access. Emphasize commitment to maintaining trust by following regulatory guidelines such as the Gramm-Leach-Bliley Act to protect customer confidentiality.
Do's
- Confidentiality - Emphasize the importance of protecting customer data according to TD Bank's privacy policies.
- Compliance - Mention adhering to regulations such as GDPR and internal security protocols when handling sensitive information.
- Secure Handling - Describe techniques for securely storing and sharing customer information, including encryption and restricted access.
Don'ts
- Unauthorized Disclosure - Avoid mentioning sharing customer information with unauthorized personnel or outside parties.
- Casual Attitude - Do not suggest neglecting data protection or treating confidential information carelessly.
- Ignoring Protocols - Avoid disregarding company policies or failing to report potential data breaches promptly.
Do you have any questions for us?
Prepare insightful questions about TD Bank's sales strategies, customer engagement practices, or team collaboration to demonstrate genuine interest in the Sales Associate role. Inquire about opportunities for professional development and growth within the company to highlight long-term commitment. Asking about key performance metrics and expectations reveals your focus on contributing effectively to the bank's success.
Do's
- Prepare thoughtful questions - Show genuine interest by asking about team culture, growth opportunities, or company values.
- Inquire about sales strategies - Ask how TD Bank supports sales associates in achieving targets and customer satisfaction.
- Clarify job expectations - Seek details on daily responsibilities, performance metrics, and success indicators for the role.
Don'ts
- Avoid questions about salary and benefits initially - Wait until the employer brings up compensation to maintain professionalism.
- Don't ask about company weaknesses - Focus on positive or neutral topics rather than highlighting potential negatives.
- Avoid generic questions - Refrain from asking questions that can be easily found on the company website or job description.