IT Analyst

IT Analyst job interview focuses on assessing technical skills, problem-solving abilities, and understanding of IT systems. Candidates should be prepared to discuss their experience with system analysis, project management, and troubleshooting techniques. Demonstrating strong communication skills and the ability to collaborate with cross-functional teams is essential for success.

Tell me about yourself.

Focus on your relevant IT experience, emphasizing skills in data analysis, systems integration, and problem-solving applied in financial services or banking environments. Highlight accomplishments such as successful project implementations, proficiency with tools like SQL, Python, and data visualization software, and your ability to support cross-functional teams. Demonstrate alignment with TD Bank's values by showcasing your commitment to security, regulatory compliance, and continuous improvement in IT processes.

Do's

• Highlight Relevant Experience - Focus on your IT analyst background and specific skills that match TD Bank's technology needs.
• Showcase Problem-Solving Abilities - Describe how you have successfully resolved technical challenges in previous roles.
• Align with TD Bank's Values - Emphasize your commitment to customer service, security, and innovation as valued by TD Bank.

Don'ts

• Avoid Personal Details - Do not share unrelated personal information that does not support your professional qualifications.
• Don't Be Overly Vague - Avoid generic statements without examples of your IT skills or accomplishments.
• Steer Clear of Negativity - Do not speak poorly about previous employers or workplace challenges.

Why do you want to work at TD Bank?

Highlight your passion for leveraging technology to enhance financial services and support TD Bank's commitment to innovation and customer experience. Emphasize your alignment with TD Bank's values of integrity, collaboration, and community involvement, and how your skills as an IT Analyst can contribute to driving digital transformation and operational efficiency. Reference TD Bank's investments in advanced technology platforms and its reputation as a leading North American financial institution focused on growth and sustainability.

Do's

• Research TD Bank - Highlight the company's values, culture, and recent achievements relevant to the IT Analyst role.
• Align Skills with Job - Emphasize your technical expertise and how it matches TD Bank's IT needs and projects.
• Show Enthusiasm - Express genuine interest in contributing to TD Bank's innovation and growth in the financial services sector.

Don'ts

• Generic Answers - Avoid vague or non-specific reasons that do not relate to TD Bank or the IT Analyst position.
• Focus on Salary - Do not prioritize compensation or benefits as your primary motivation.
• Negative Comparisons - Refrain from criticizing previous employers or comparing TD Bank unfavorably to other companies.

What do you know about TD Bank and its technology initiatives?

TD Bank is a leading North American financial institution known for its customer-centric approach and strong digital banking services. Highlight its significant investments in technology initiatives such as AI-driven customer service platforms, cloud migration strategies, and cybersecurity enhancements that support secure, efficient banking operations. Emphasize your understanding of TD Bank's commitment to innovation in IT infrastructure and data analytics to improve user experience and operational efficiency, aligning your skills with these technological priorities.

Do's

• Research TD Bank - Understand the company's history, mission, and core values to tailor your answer effectively.
• Highlight Technology Initiatives - Mention TD Bank's focus on digital transformation, cybersecurity, and use of AI in banking services.
• Align Skills with Role - Connect your IT expertise and experience to the bank's technology goals and ongoing projects.

Don'ts

• Avoid Guessing - Do not provide inaccurate or vague information about TD Bank's technology strategies.
• Ignore Company Culture - Avoid neglecting the bank's commitment to innovation and customer-centric technology solutions.
• Overuse Technical Jargon - Do not overwhelm your answer with excessive technical terms without linking them to the company's initiatives.

Why are you interested in the IT Analyst position?

Express genuine enthusiasm for TD Bank's commitment to innovation and customer-focused technology solutions. Highlight your strong analytical skills, experience with data management, and passion for improving IT systems to enhance operational efficiency. Emphasize alignment with TD Bank's values of teamwork and continuous learning, demonstrating how you can contribute to driving strategic technology initiatives as an IT Analyst.

Do's

• Research TD Bank - Highlight your knowledge of the company's values, projects, and market position.
• Align skills with job requirements - Emphasize specific IT skills relevant to the Analyst role such as data analysis, problem-solving, and system optimization.
• Express enthusiasm for the role - Show genuine interest in contributing to the IT department's success and innovation.

Don'ts

• Be vague or generic - Avoid stating generic reasons like "I need a job" without connecting to the company or role.
• Focus only on salary - Do not prioritize compensation or benefits when explaining your interest.
• Criticize previous employers - Refrain from negative comments about past employers or experiences.

Describe your experience with troubleshooting technical issues.

Highlight hands-on experience resolving complex IT system malfunctions by systematically diagnosing hardware, software, and network problems. Emphasize proficiency in using diagnostic tools, analyzing error logs, and collaborating with cross-functional teams to implement effective solutions within TD Bank's IT infrastructure. Showcase the ability to prioritize issues, reduce downtime, and ensure seamless business operations through proactive troubleshooting and continuous monitoring.

Do's

• Provide Specific Examples - Share detailed situations where you successfully identified and resolved technical problems to showcase problem-solving skills.
• Highlight Analytical Skills - Emphasize your approach to diagnosing issues systematically using tools and methodologies relevant to IT analysis.
• Demonstrate Communication - Explain how you effectively communicated technical information to non-technical stakeholders during troubleshooting.

Don'ts

• Generalize Experience - Avoid vague answers like "I fixed many issues" without context or results.
• Blame Others - Refrain from pointing fingers or discussing conflicts during troubleshooting situations.
• Ignore TD Bank's Environment - Do not neglect to mention familiarity with banking IT systems or compliance standards important to TD Bank.

How do you prioritize tasks when handling multiple IT requests?

When answering how you prioritize tasks handling multiple IT requests for an IT Analyst role at TD Bank, emphasize your ability to assess task urgency based on business impact and risk. Highlight using structured methods such as ticketing systems, categorizing requests by priority levels, and aligning with TD Bank's IT service management protocols. Demonstrate communication skills by explaining how you coordinate with stakeholders to adjust priorities dynamically while ensuring timely resolution of critical issues.

Do's

• Task Prioritization - Assess urgency and impact of IT requests to manage workload effectively.
• Communication - Keep stakeholders informed about task status and any shifts in priorities.
• Use of Tools - Leverage project management and ticketing systems to track and organize requests.

Don'ts

• Overcommitment - Avoid accepting too many high-priority tasks simultaneously to prevent burnout.
• Ignoring Deadlines - Do not overlook deadlines, as timing is critical in IT service delivery.
• Poor Documentation - Do not neglect documenting task progress and decisions, which can lead to miscommunication.

Describe a time you solved a complex IT problem.

Highlight a specific complex IT problem encountered, detailing the technical challenges faced and its impact on operations. Explain the analytical methods and tools used to diagnose the issue, emphasizing collaboration with cross-functional teams. Showcase the solution implemented, quantifying improvements in system performance or user satisfaction relevant to TD Bank's IT environment.

Do's

• Problem Identification - Clearly explain the specific complex IT problem you encountered.
• Analytical Skills - Highlight your methodical approach to analyzing the problem details and root causes.
• Collaboration - Emphasize teamwork and communication with stakeholders to develop effective solutions.

Don'ts

• Vagueness - Avoid general or unclear descriptions that do not demonstrate your technical expertise.
• Blame Shifting - Do not blame others or external factors for the problem or outcome.
• Ignoring Results - Avoid neglecting to mention the positive impact or measurable results from your solution.

How would you explain a technical concept to a non-technical colleague?

Focus on breaking down complex technical terms into simple, relatable language by using analogies tied to everyday experiences. Highlight your ability to tailor explanations to the colleague's knowledge level, ensuring clarity and engagement. Emphasize communication skills and patience as key traits that facilitate effective knowledge transfer in cross-functional teams at TD Bank.

Do's

• Simplify jargon - Use plain language and avoid technical terms to ensure clear understanding.
• Use analogies - Relate complex ideas to everyday experiences to make concepts relatable.
• Check for understanding - Pause frequently to confirm the colleague grasps key points.

Don'ts

• Overload with details - Avoid sharing excessive technical information that can confuse.
• Assume prior knowledge - Never presume the colleague knows technical background or terminology.
• Speak too fast - Maintain a steady pace to allow processing time for complex concepts.

What programming languages are you familiar with?

List programming languages relevant to IT analysis such as Python, SQL, and Java, emphasizing practical experience with database querying and automation scripting. Highlight proficiency in languages that support data analysis and system integration commonly used at TD Bank. Demonstrate adaptability by mentioning openness to learning new languages to meet evolving project requirements.

Do's

• Highlight Relevant Languages - Mention programming languages directly applicable to IT analysis, such as Python, SQL, or Java.
• Demonstrate Proficiency - Briefly explain your experience using each language in practical scenarios or projects.
• Show Willingness to Learn - Express openness to acquiring new programming languages relevant to TD Bank's technology stack.

Don'ts

• Don't Overstate Skills - Avoid claiming expertise in languages you have limited experience with.
• Don't Be Vague - Refrain from giving generic answers without specifying actual languages or your level of competency.
• Don't Ignore Job Requirements - Avoid mentioning unrelated programming languages that do not align with the IT Analyst role at TD Bank.

How do you stay updated about the latest technology trends?

To answer the question about staying updated on the latest technology trends for an IT Analyst role at TD Bank, highlight your proactive approach to continuous learning through reputable sources such as industry-leading publications like IEEE Spectrum and TechCrunch, participation in professional networks like ISACA, and active engagement in webinars and technology conferences. Emphasize the importance of monitoring emerging technologies in financial services, including blockchain, cybersecurity measures, and cloud computing advancements, to align with TD Bank's innovation goals. Mention leveraging tools like RSS feeds, LinkedIn Learning, and vendor updates to ensure timely integration of relevant tech developments that support strategic decision-making and operational efficiency.

Do's

• Continuous Learning - Demonstrate commitment to regular education through courses, webinars, and industry certifications relevant to technology trends.
• Industry Publications - Mention following respected IT publications, journals, and blogs to stay informed about emerging technologies and best practices.
• Networking - Highlight participation in professional networks and tech communities, including conferences and online forums, to exchange insights and stay current.

Don'ts

• Vague Responses - Avoid giving generic answers without specifying sources or methods for staying updated with technology.
• Outdated Information - Do not rely on information that is no longer relevant or show unfamiliarity with current industry standards.
• Overreliance on Social Media - Avoid stating social media as the sole source of information without credible industry validation or structured learning.

Describe your experience with IT ticketing systems.

Emphasize your hands-on experience with prominent IT ticketing systems like ServiceNow, Jira, or BMC Remedy, detailing how you efficiently logged, categorized, and prioritized incidents and service requests to support seamless IT operations. Highlight your ability to track ticket status, collaborate with cross-functional teams, and utilize ticketing data to identify system improvements or recurring issues. Demonstrate familiarity with SLA management, ensuring timely resolution of tickets aligned with organizational priorities and customer satisfaction goals.

Do's

• Ticketing System Knowledge - Highlight specific IT ticketing platforms you have used, such as Jira, ServiceNow, or Zendesk.
• Problem Resolution - Explain how you efficiently prioritize and resolve tickets to maintain workflow and customer satisfaction.
• Communication Skills - Emphasize clear communication with end-users and team members when managing tickets.

Don'ts

• Vague Responses - Avoid generic answers without detailing your direct experience with ticketing tools or processes.
• Overloading Technical Jargon - Do not overwhelm the interviewer with unnecessary technical terms without context.
• Ignoring Team Collaboration - Do not neglect the importance of working with other IT staff when describing ticket management.

What experience do you have with cybersecurity best practices?

Highlight your hands-on experience implementing cybersecurity best practices such as maintaining updated firewalls, conducting regular vulnerability assessments, and enforcing multi-factor authentication protocols. Emphasize familiarity with industry standards like NIST, ISO 27001, and compliance with regulatory requirements relevant to financial institutions like TD Bank. Showcase proactive measures you've taken to identify and mitigate security risks, ensuring data protection and system integrity in previous IT Analyst roles.

Do's

• Highlight relevant experience - Clearly describe your hands-on work with cybersecurity frameworks and protocols aligned with industry standards.
• Discuss risk management - Explain how you identify, assess, and mitigate security vulnerabilities in IT systems.
• Show knowledge of regulations - Mention compliance with financial sector cybersecurity regulations such as PCI DSS, GDPR, or related TD Bank policies.

Don'ts

• Avoid vague answers - Do not provide generic statements without specific examples or measurable outcomes.
• Do not exaggerate skills - Refrain from overstating cybersecurity expertise beyond your actual experience.
• Avoid ignoring company context - Do not neglect mentioning how your cybersecurity practices align with TD Bank's IT security initiatives.

Tell us about a time you had to meet a tight deadline.

Describe a specific project where you analyzed complex IT systems under pressure to deliver results within a strict timeframe. Emphasize your ability to prioritize tasks, collaborate with cross-functional teams, and implement efficient solutions that ensured data accuracy and system reliability. Highlight how meeting the deadline contributed to the project's success and aligned with TD Bank's commitment to operational excellence.

Do's

• Specific example - Provide a clear, detailed story that highlights your problem-solving skills under pressure.
• Time management - Emphasize how you prioritized tasks and managed your time efficiently to meet the deadline.
• Team collaboration - Showcase your ability to communicate and coordinate with colleagues to achieve the deadline successfully.

Don'ts

• Vague responses - Avoid general or unclear examples that lack measurable outcomes.
• Blaming others - Do not shift responsibility to teammates or external factors.
• Lack of reflection - Avoid failing to mention lessons learned or improvements made for future projects.

Have you ever worked with remote teams or supported remote users?

Emphasize experience collaborating with geographically dispersed teams through tools like Microsoft Teams, Zoom, or Slack to ensure seamless communication and project success. Highlight proficiency in providing remote IT support by troubleshooting hardware, software, and network issues using remote desktop applications such as TeamViewer or VPN access. Showcase ability to adapt to varied time zones and deliver timely resolutions, enhancing productivity and user satisfaction in a distributed work environment.

Do's

• Highlight Remote Collaboration Tools - Mention experience with tools like Microsoft Teams, Zoom, or Slack used to communicate and collaborate with remote teams.
• Emphasize Problem-Solving Skills - Describe specific instances where you resolved technical issues for remote users efficiently and effectively.
• Show Adaptability - Explain your ability to work across different time zones and handle varying communication styles within remote teams.

Don'ts

• Don't Avoid Discussing Challenges - Avoid ignoring difficulties faced when supporting remote users, but focus on how you overcame them.
• Don't Overlook Security Protocols - Do not neglect mentioning adherence to cybersecurity and data protection standards while working remotely.
• Don't Give Vague Answers - Avoid generic statements; provide concrete examples demonstrating your remote work experience and support capabilities.

Describe a situation where you disagreed with a coworker. How did you handle it?

When answering the interview question about disagreeing with a coworker for an IT Analyst position at TD Bank, focus on demonstrating your conflict resolution and communication skills. Describe a specific situation where you identified a differing perspective during a project or technical discussion, then explain how you engaged in active listening and collaborative problem-solving to find a consensus or compromise. Emphasize your ability to maintain professionalism, prioritize team goals, and leverage analytical thinking to resolve disagreements effectively within a dynamic IT environment.

Do's

• Active Listening - Listen carefully to your coworker's perspective to understand their point of view fully.
• Professionalism - Maintain a respectful and calm tone, focusing on solutions rather than personal differences.
• Problem-Solving Skills - Highlight how you worked collaboratively to find a practical resolution benefiting the project or team.

Don'ts

• Avoid Blame - Refrain from blaming or criticizing the coworker, as it reflects poorly on your teamwork abilities.
• Overlooking the Issue - Do not dismiss the disagreement or avoid addressing the conflict, as it can affect team dynamics.
• Emotional Responses - Avoid reacting emotionally or defensively, which can escalate the conflict and harm professional relationships.

What database management skills do you have?

Highlight proficiency in popular relational databases like Oracle, SQL Server, and MySQL, emphasizing skills in database design, querying using SQL, and performance optimization. Showcase experience with data modeling, ETL processes, and using database management tools such as SQL Developer or pgAdmin. Demonstrate knowledge of database security, backup and recovery procedures, and the ability to troubleshoot and resolve data-related issues efficiently in an enterprise environment like TD Bank.

Do's

• SQL Proficiency -Highlight your experience writing complex queries and optimizing database performance.
• Database Design -Explain your knowledge in designing normalized databases aligning with business requirements.
• Data Security -Mention best practices followed for ensuring data confidentiality and compliance with regulations.

Don'ts

• Exaggerating Skills -Avoid claiming expertise in tools or techniques you are unfamiliar with.
• Ignoring Cloud Databases -Do not omit knowledge about cloud-based database management like AWS RDS or Azure SQL.
• Overloading Technical Jargon -Refrain from using overly complex terms without context, which may confuse the interviewer.

Tell me about a time you automated a workflow or process.

When answering the interview question about automating a workflow or process for an IT Analyst role at TD Bank, focus on a specific example where you identified inefficiencies in a manual process and implemented a technological solution to improve it. Emphasize the tools and technologies used, such as scripting languages, automation software, or workflow management systems, and quantify the impact by highlighting time saved, error reduction, or increased productivity. Clearly explain your role in analyzing requirements, designing the automation, testing, and collaborating with stakeholders to ensure seamless integration within the bank's existing infrastructure.

Do's

• Specific Example -Provide a clear, concise story highlighting the workflow or process you automated.
• Impact -Quantify the results, such as time saved, error reduction, or cost efficiency.
• Technical Skills -Mention tools, programming languages, or platforms used in the automation.

Don'ts

• Vague Descriptions -Avoid general statements without concrete details about the automation.
• Ignoring Challenges -Don't skip explaining obstacles faced and how you resolved them.
• Overemphasizing Team Effort -Focus on your direct contributions rather than the whole team's work.

How would you handle a situation where a senior manager complains about a recurring IT issue?

Address the senior manager's concerns by actively listening and empathizing with the impact of the recurring IT issue on their operations. Clearly communicate the steps you will take to investigate the root cause, collaborate with relevant teams, and prioritize a timely resolution. Emphasize your commitment to proactive monitoring and preventive measures to minimize future disruptions, reflecting TD Bank's dedication to reliable and efficient IT support.

Do's

• Active Listening - Listen carefully to the manager's concerns to fully understand the recurring IT issue.
• Clear Communication - Provide concise, jargon-free explanations about the status and resolution steps.
• Proactive Problem-Solving - Suggest actionable solutions or escalate the issue to the appropriate team promptly.

Don'ts

• Defensiveness - Avoid reacting defensively or blaming others for the problem.
• Vague Responses - Do not give unclear or incomplete answers about the issue or resolution process.
• Ignoring Follow-Up - Never neglect to follow up with updates or confirmation that the issue has been resolved.

What tools do you use for incident tracking and management?

Highlight your proficiency with IT incident tracking tools such as ServiceNow, Jira, and Remedy, emphasizing how these platforms enable efficient issue prioritization, assignment, and resolution. Discuss integration with monitoring systems and the use of analytics dashboards to detect trends and improve response times. Mention your experience customizing workflows to align with TD Bank's compliance and security protocols for streamlined incident management.

Do's

• Incident tracking software - Mention widely recognized tools such as Jira, ServiceNow, or Zendesk that facilitate efficient incident management.
• Structured communication - Emphasize the importance of clear and timely updates within the team and to stakeholders using collaboration platforms like Slack or Microsoft Teams.
• Documentation practices - Highlight maintaining detailed incident logs and root cause analysis to improve future response and resolutions.

Don'ts

• Unfamiliar tools - Avoid mentioning tools that are irrelevant or not typically used for incident management in IT environments.
• Overlooking escalation processes - Do not neglect the importance of defined escalation protocols in incident handling.
• Ignoring security protocols - Do not disregard the compliance and security standards when managing incidents in a financial institution.

Where do you see yourself in five years?

When answering the question "Where do you see yourself in five years?" for an IT Analyst position at TD Bank, focus on demonstrating commitment to growth within the company and the IT field. Highlight your ambition to develop advanced technical skills, contribute to innovative banking solutions, and take on increased responsibilities such as leading projects or improving system efficiencies. Emphasize alignment with TD Bank's values of customer focus, collaboration, and continuous learning to show your long-term dedication to the organization.

Do's

• Career Growth - Emphasize your desire to advance within the IT analyst role, gaining expertise in banking technology.
• Skill Development - Highlight plans to acquire certifications related to IT and financial services to support TD Bank's innovation goals.
• Company Alignment - Express commitment to TD Bank's values and long-term mission, showing your intention to contribute to its success.

Don'ts

• Overly Ambitious Roles - Avoid stating aspirations unrelated to IT analysis or that show impatience for unrelated promotions.
• Uncertainty - Do not give vague or non-committal answers lacking clear goals or direction.
• Ignoring Company Context - Refrain from neglecting TD Bank's industry position and the specifics of its IT landscape in your response.

What are your salary expectations?

When answering the salary expectations question for an IT Analyst role at TD Bank, research industry standards and TD Bank's pay scales using sites like Glassdoor and Payscale to provide a realistic range. Emphasize your skills, certifications, and experience aligning with job requirements, and express flexibility to negotiate based on the overall compensation package. Framing your response with data-driven salary expectations demonstrates professionalism and understanding of market value.

Do's

• Research salary ranges - Provide a realistic salary range based on industry standards and TD Bank's typical compensation for IT Analyst roles.
• Express flexibility - Indicate openness to negotiation and other benefits besides salary.
• Highlight value - Align your salary expectations with your skills, experience, and the value you bring to TD Bank.

Don'ts

• Give an exact number too early - Avoid locking into a single figure before understanding the full job requirements and compensation package.
• Undervalue yourself - Don't state a salary lower than your skills and the job market justify.
• Discuss personal financial needs - Focus on role value and market salary rather than personal expenses or desires.

Do you have experience with ITIL or similar frameworks?

Highlight your direct experience with ITIL processes such as incident management, change management, and service delivery improvement, emphasizing how these practices enhanced operational efficiency. Mention familiarity with similar frameworks like COBIT or ISO/IEC 20000 to demonstrate a broad understanding of IT service management best practices. Provide specific examples of applying these frameworks in previous roles, showcasing measurable results that align with TD Bank's commitment to reliable and secure IT services.

Do's

• Highlight relevant experience - Emphasize your knowledge and practical use of ITIL or comparable IT service management frameworks.
• Demonstrate understanding of processes - Explain how ITIL principles have improved service delivery and incident management in your previous roles.
• Relate to job requirements - Connect your ITIL experience to the responsibilities of an IT Analyst at TD Bank, focusing on service optimization and compliance.

Don'ts

• Exaggerate expertise - Avoid overstating your ITIL certification or experience if not fully proficient.
• Ignore company context - Do not discuss ITIL without relating it to the banking industry or TD Bank's specific needs.
• Use excessive jargon - Refrain from technical terms without clear explanations to keep communication effective and professional.

Are you comfortable working in a fast-paced environment?

Emphasize your adaptability and ability to manage multiple tasks efficiently in high-pressure situations, highlighting specific instances where you successfully met tight deadlines or resolved critical IT issues. Mention your experience with dynamic team collaboration and your proactive approach to prioritizing work in fast-paced environments. Demonstrate understanding of TD Bank's commitment to innovative solutions and how your agility supports maintaining seamless IT operations in such settings.

Do's

• Demonstrate Adaptability - Highlight your ability to manage multiple tasks efficiently and adjust quickly to changing priorities.
• Showcase Problem-Solving Skills - Provide examples where you successfully handled stressful or high-pressure situations at work.
• Express Enthusiasm - Indicate your eagerness to thrive in dynamic environments and contribute to the IT team's success at TD Bank.

Don'ts

• Avoid Negativity - Never suggest that fast-paced settings cause you undue stress or hinder your productivity.
• Don't Overcommit - Avoid claiming you can handle an unrealistic workload without sacrificing quality.
• Steer Clear of Vagueness - Do not give vague or generic answers; be specific about your experiences and skills relevant to fast-paced environments.

Do you have any questions for us?

When asked "Do you have any questions for us?" during an IT Analyst interview at TD Bank, focus on inquiring about the team's current IT projects, the technologies used, and how the role contributes to the bank's digital transformation strategy. Asking about opportunities for professional development or certification support demonstrates commitment to growth relevant to TD Bank's innovation culture. Questions about collaboration with other departments or the bank's cybersecurity measures highlight your understanding of the IT Analyst's role in safeguarding and optimizing banking systems.

Do's

• Research TD Bank -Prepare specific questions about TD Bank's IT infrastructure and technology strategies.
• Ask about Role Expectations -Inquire about key responsibilities and performance metrics for the IT Analyst position.
• Discuss Team Collaboration -Question the workflow and communication within the IT team and cross-department projects.

Don'ts

• Avoid Salary Questions Early -Refrain from asking about compensation or benefits in the initial interview stage.
• Don't Ask Generic Questions -Avoid vague or overly broad questions that show lack of preparation.
• Avoid Negative Topics -Steer clear of questions about company problems or controversies.

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