Preparing for an Operations Manager job interview requires a strong understanding of leadership, process optimization, and team management skills. Highlighting experience in problem-solving, strategic planning, and efficiency improvement can significantly impact your candidacy. Demonstrating your ability to adapt to dynamic work environments and drive operational success remains crucial.
Tell me about yourself.
When answering "Tell me about yourself" for an Operations Manager role at Northern Trust, focus on your relevant experience managing operational processes, leading cross-functional teams, and improving efficiency within financial services. Highlight your expertise in risk management, compliance, and technology integration that aligns with Northern Trust's emphasis on innovation and client service. Emphasize your proven track record of driving operational excellence and delivering measurable results in a regulated industry environment.
Do's
- Relevant Experience - Highlight your background in operations management, focusing on achievements that align with Northern Trust's business processes.
- Skills Alignment - Emphasize skills such as process optimization, team leadership, and risk management relevant to the Operations Manager role.
- Professional Summary - Provide a concise narrative that connects your career progression with the specific needs of Northern Trust.
Don'ts
- Personal Details - Avoid sharing unrelated personal information or hobbies not pertinent to the job role.
- Vague Responses - Do not give generic or broad answers that lack clear examples or connection to operations management.
- Negative Comments - Refrain from speaking negatively about previous employers or experiences.
Why do you want to work at Northern Trust?
Focus on Northern Trust's reputation as a global financial services leader known for its commitment to innovation, client trust, and operational excellence. Highlight your alignment with their values by emphasizing your experience in streamlining processes, managing teams effectively, and contributing to risk mitigation in operations. Emphasize your desire to leverage your skills to support Northern Trust's mission of delivering superior client service while fostering a culture of integrity and continuous improvement.
Do's
- Research Northern Trust - Demonstrate knowledge of the company's history, values, and services to show genuine interest.
- Align Skills with Role - Highlight operations management experience relevant to Northern Trust's business model and goals.
- Focus on Growth - Emphasize your desire to contribute to organizational efficiency and growth within the financial services sector.
Don'ts
- Be Vague - Avoid generic answers that don't specifically relate to Northern Trust or the Operations Manager role.
- Overemphasize Salary - Do not focus primarily on compensation or benefits when explaining your motivation.
- Ignore Company Culture - Avoid neglecting to mention how you fit Northern Trust's corporate values and team environment.
What interests you about the Operations Manager position?
Express enthusiasm for Northern Trust's commitment to innovation and operational excellence in financial services. Highlight your strong background in process optimization, team leadership, and risk management that aligns with the Operations Manager role. Emphasize your motivation to contribute to improving efficiency and client satisfaction within Northern Trust's complex operational framework.
Do's
- Research the company - Highlight your knowledge about Northern Trust's values, culture, and operational goals.
- Align skills with role - Emphasize your experience in process optimization, team leadership, and resource management relevant to the Operations Manager position.
- Show enthusiasm - Express genuine interest in contributing to Northern Trust's operational efficiency and client service excellence.
Don'ts
- Be vague - Avoid generic answers that do not connect your skills to the specific Operations Manager responsibilities at Northern Trust.
- Focus on salary - Do not prioritize compensation or benefits when explaining your interest in the role.
- Criticize past employers - Refrain from negative comments about previous jobs or managers which can appear unprofessional.
What do you know about Northern Trust and our company values?
Northern Trust Corporation is a leading global financial services firm specializing in asset servicing, fund administration, and wealth management. The company's core values emphasize integrity, client focus, innovation, and collaboration, fostering a culture of trust and accountability. Demonstrating knowledge of Northern Trust's commitment to operational excellence and its dedication to diversity and sustainability aligns well with the Operations Manager role.
Do's
- Northern Trust's History - Research the company's foundation, growth, and current market position.
- Company Values - Emphasize alignment with Northern Trust's core values like integrity, innovation, and client focus.
- Operations Manager Role - Connect your skills to the operational efficiency and leadership qualities valued by Northern Trust.
Don'ts
- Generic Answers - Avoid vague or unspecific responses about the company.
- Negative Comments - Do not criticize Northern Trust or previous employers.
- Overlooking Values - Do not ignore the importance of company culture and values in your answer.
Describe your management style.
Demonstrate a collaborative and results-driven management style tailored to complex financial operations, emphasizing clear communication, data-driven decision-making, and team empowerment. Highlight experience in leading cross-functional teams, streamlining workflows, and implementing process improvements aligned with Northern Trust's commitment to operational excellence and risk management. Emphasize adaptability and fostering a culture of continuous improvement to achieve strategic objectives and enhance client service quality.
Do's
- Be Clear and Concise - Describe your management style using specific, easily understood terms like collaborative, transformational, or results-driven.
- Use Examples - Provide concrete examples from past experiences to illustrate how your style positively impacted team performance or operations.
- Align with Company Values - Emphasize management approaches that resonate with Northern Trust's culture, such as fostering integrity, innovation, and efficiency.
Don'ts
- Be Overly Vague - Avoid general statements like "I'm a good manager" without details or examples to support your claim.
- Criticize Past Employers - Refrain from negative comments about previous management styles or companies, focusing instead on your strengths.
- Ignore the Job Role - Don't describe a management style that conflicts with operational leadership demands such as being too hands-off or micromanaging.
How many people have you managed before?
Highlight your experience managing teams by specifying the exact number of direct and indirect reports you have overseen in previous roles. Emphasize occasions where you led cross-functional teams or large-scale projects, detailing team sizes and your role in achieving operational success. Mention relevant metrics such as improved team productivity, streamlined workflows, or cost reductions that resulted from your leadership to demonstrate effective management aligned with Northern Trust's operational goals.
Do's
- Quantify Experience - Provide specific numbers of team members managed to demonstrate leadership scope.
- Highlight Leadership Skills - Mention how you motivated and developed your team to achieve operational goals.
- Emphasize Relevant Management - Focus on managing teams within operations or related sectors to align with the Operations Manager role.
Don'ts
- Exaggerate Numbers - Avoid overstating the size of teams managed to maintain credibility.
- Ignore Team Diversity - Do not neglect mentioning diverse team structures if applicable, as it demonstrates adaptability.
- Omit Challenges - Refrain from avoiding examples where you successfully handled management challenges.
Can you describe a time you led a team through a challenging situation?
Highlight a specific instance where you successfully guided a team during a complex project or crisis, emphasizing your leadership skills, decision-making abilities, and communication strategies. Focus on how you identified key challenges, delegated tasks effectively, and maintained team morale to achieve positive outcomes. Use metrics or measurable results to demonstrate the impact of your leadership in improving operational efficiency or resolving issues at Northern Trust or similar financial institutions.
Do's
- Leadership Example - Provide a clear story showcasing your role in guiding a team through a specific challenge.
- Problem-Solving Skills - Highlight strategies you used to address obstacles and achieve team goals effectively.
- Results-Oriented - Emphasize measurable outcomes such as improved performance, deadlines met, or conflict resolution.
Don'ts
- Vague Responses - Avoid general statements without specific examples related to team leadership.
- Blaming Others - Refrain from assigning fault to team members or external factors when discussing challenges.
- Overcomplicating - Do not provide overly technical or complex details that can confuse the interviewer.
How do you prioritize competing deadlines and tasks?
Effectively prioritizing competing deadlines and tasks as an Operations Manager at Northern Trust involves assessing the urgency and impact of each responsibility on business objectives and regulatory compliance. Implementing structured project management tools and clearly communicating priorities with cross-functional teams ensures alignment and timely delivery. Regularly reviewing workload and adjusting priorities based on shifting client needs and operational risks optimizes resource allocation and maintains high service standards.
Do's
- Prioritization - Explain your method for ranking tasks based on urgency and impact on operations.
- Time Management - Highlight how you allocate specific time blocks to complete high-priority tasks efficiently.
- Communication - Emphasize keeping stakeholders informed about progress and potential delays.
Don'ts
- Avoid Vague Answers - Do not provide general responses without concrete examples.
- Don't Overpromise - Avoid claiming you can handle all tasks simultaneously without prioritization.
- Don't Ignore Team Input - Refrain from neglecting collaboration or input from team members when managing deadlines.
Tell me about a process you improved or implemented.
When answering the interview question about improving or implementing a process for an Operations Manager role at Northern Trust, focus on a specific example where you identified inefficiencies in banking operations or risk management workflows. Describe how you analyzed the existing process, collaborated with cross-functional teams to design a streamlined solution, and leveraged technology or automation tools to enhance accuracy and reduce processing time. Highlight measurable outcomes such as increased operational efficiency, improved compliance adherence, or cost savings that align with Northern Trust's commitment to client service and operational excellence.
Do's
- Process Analysis - Explain how you identified inefficiencies in existing workflows through data review and employee feedback.
- Implementation Strategy - Describe the steps taken to introduce the new or improved process, including stakeholder collaboration and training.
- Result Measurement - Highlight measurable outcomes such as cost reduction, time savings, or increased accuracy resulting from the process improvement.
Don'ts
- Vague Descriptions - Avoid general statements without specific examples or quantifiable results.
- Blaming Others - Do not attribute process issues solely to team members or external factors.
- Ignoring Challenges - Avoid overlooking difficulties faced during implementation and how you addressed them.
How do you ensure accuracy and minimize errors in your team's work?
To ensure accuracy and minimize errors in my team's work at Northern Trust, I implement standardized procedures and regularly conduct thorough training sessions focused on compliance and attention to detail. I utilize data-driven performance metrics and audit trails to monitor progress and quickly identify discrepancies for prompt correction. Encouraging open communication and fostering a culture of accountability further helps maintain high-quality operations aligned with Northern Trust's risk management standards.
Do's
- Implement Quality Control Processes - Establish standardized procedures and regular audits to maintain high accuracy in team deliverables.
- Encourage Open Communication - Foster a culture where team members feel comfortable discussing challenges and asking questions to prevent mistakes.
- Provide Training and Development - Continuously upskill employees to ensure they are knowledgeable about best practices and compliance standards.
Don'ts
- Ignore Feedback - Overlooking errors or concerns raised by team members can lead to recurring mistakes and reduced accuracy.
- Rely Solely on Manual Checks - Avoid exclusive dependence on manual reviews without leveraging automation tools that enhance error detection.
- Rush Processes - Prioritizing speed over accuracy can result in errors and lower work quality within operational tasks.
Describe your approach to risk management in operations.
Focus on identifying operational risks through thorough data analysis and process reviews to mitigate potential disruptions. Implement proactive measures such as contingency planning, continuous monitoring, and cross-functional communication to manage risks effectively. Emphasize leveraging technology and compliance standards to align risk management strategies with Northern Trust's commitment to operational excellence and regulatory adherence.
Do's
- Risk Identification - Clearly explain methods for detecting potential operational risks early.
- Mitigation Strategies - Describe proactive plans to minimize or eliminate identified risks.
- Continuous Monitoring - Emphasize regular review processes to track risk levels and adjust controls.
Don'ts
- Overgeneralization - Avoid vague or generic answers that lack specific operational context.
- Ignoring Compliance - Do not neglect regulatory and internal policy requirements in risk management.
- Reactive Only - Do not focus solely on reacting to risks after they occur without preventive measures.
How do you handle conflict within your team?
When answering how you handle conflict within your team for an Operations Manager role at Northern Trust, emphasize your ability to address issues promptly and constructively by fostering open communication and active listening among team members. Highlight your experience in facilitating collaborative problem-solving, ensuring conflicts are resolved in a manner that supports team cohesion and aligns with Northern Trust's commitment to operational excellence and risk management. Demonstrate your leadership skills by sharing specific examples of mediating disputes while maintaining focus on business objectives and regulatory compliance.
Do's
- Active Listening - Demonstrate understanding by attentively listening to all parties involved in the conflict.
- Problem Solving - Focus on finding practical and fair solutions to resolve disagreements within the team.
- Clear Communication - Communicate your approach to conflict resolution clearly and professionally.
Don'ts
- Avoid Blame - Do not assign fault to individuals; focus on the issue and resolution.
- Ignore Conflict - Avoid neglecting conflicts; unaddressed issues can impact team morale and productivity.
- Overreact Emotionally - Refrain from responding with anger or frustration, maintain professionalism.
Give an example of a difficult stakeholder or client situation and how you handled it.
Describe a specific challenging stakeholder or client experience relevant to operations management at Northern Trust, emphasizing clear communication and problem-solving skills. Highlight your ability to listen actively, understand concerns, and collaborate on a mutually beneficial solution, ensuring alignment with company policies and operational efficiency. Showcase measurable outcomes such as improved client satisfaction, resolution timelines, or enhanced process reliability.
Do's
- Describe the challenge clearly - Explain the difficult stakeholder or client situation in a concise and specific manner.
- Highlight problem-solving skills - Focus on the steps you took to resolve the issue effectively.
- Showcase communication - Emphasize how you maintained clear, professional, and empathetic communication with the stakeholder or client.
Don'ts
- Blame others - Avoid assigning fault to colleagues, clients, or stakeholders.
- Be vague - Do not provide unclear or generic examples that lack detail.
- Ignore follow-up actions - Do not omit the outcome or lessons learned from handling the situation.
What methods do you use to measure performance and productivity?
To effectively measure performance and productivity as an Operations Manager at Northern Trust, implement key performance indicators (KPIs) tailored to operational goals, such as process efficiency, error rates, and client satisfaction scores. Utilize real-time data analytics tools and dashboard reporting systems to monitor workflow and identify bottlenecks swiftly. Regularly conduct team performance reviews and benchmark department metrics against industry standards to drive continuous improvement and operational excellence.
Do's
- Key Performance Indicators (KPIs) - Use KPIs to objectively track progress toward operational goals and ensure alignment with company objectives.
- Data Analytics - Utilize data analytics tools to analyze productivity trends and identify areas for process improvement.
- Employee Feedback - Incorporate regular feedback from team members to understand challenges and drive performance enhancements.
Don'ts
- Rely Solely on Quantitative Metrics - Avoid focusing only on numbers without considering qualitative factors like employee morale and collaboration.
- Ignore Context - Do not disregard external factors or operational challenges impacting productivity when evaluating performance.
- Overcomplicate Methods - Avoid using overly complex measurement systems that may confuse teams and hinder effective performance assessment.
How do you stay updated with industry trends and regulations?
Demonstrate continuous learning by mentioning regular review of industry reports from financial regulatory bodies like the SEC and FINRA, participation in professional associations such as the Risk Management Association, and attendance at relevant webinars or conferences. Highlight subscription to key publications like the Wall Street Journal and Harvard Business Review that focus on financial operations and compliance. Emphasize leveraging internal company resources, such as collaboration with compliance teams and integrating real-time data analytics for proactive operational adjustments.
Do's
- Industry Publications - Follow reputable industry publications and reports to remain informed on the latest trends and regulatory changes.
- Professional Networks - Engage actively with professional organizations and industry groups to exchange insights and best practices.
- Continuous Learning - Enroll in relevant courses, webinars, or certifications to enhance knowledge of evolving regulations and operational strategies.
Don'ts
- Outdated Sources - Avoid relying on outdated or informal sources that may provide inaccurate or obsolete information.
- Ignoring Compliance - Do not overlook the importance of compliance updates specific to financial services and regulatory bodies.
- Passive Approach - Refrain from a passive approach to industry changes; proactive monitoring is essential for an Operations Manager role.
Tell me about a time you had to make a difficult decision with limited information.
Describe a specific situation where you faced uncertainty and had to rely on critical thinking and available data to make an informed decision. Highlight your ability to assess risks, prioritize key factors, and communicate effectively with your team to implement the decision. Emphasize outcomes that demonstrate your leadership, problem-solving skills, and alignment with Northern Trust's commitment to operational excellence and risk management.
Do's
- Provide a clear example - Share a specific situation demonstrating decision-making skills relevant to operations management.
- Highlight analytical thinking - Explain how you assessed risks and benefits despite limited data.
- Show leadership - Emphasize how you communicated decisions effectively to your team.
Don'ts
- Avoid vagueness - Do not give unclear or general answers without concrete details.
- Do not blame others - Focus on your own actions and decisions, not external factors or team mistakes.
- Avoid negative tone - Keep the response positive and solution-oriented instead of focusing on problems.
How do you drive change within your team or organization?
Demonstrate your ability to implement data-driven strategies and foster collaboration to align team goals with organizational objectives at Northern Trust. Highlight specific examples where you identified process inefficiencies, engaged key stakeholders, and led initiatives that resulted in measurable improvements in productivity or customer satisfaction. Emphasize your skills in change management frameworks and communication techniques that ensure smooth transitions and sustained adoption of new practices within operations teams.
Do's
- Demonstrate leadership - Highlight specific examples of how you have led change initiatives successfully.
- Communicate clearly - Emphasize the importance of transparent and consistent communication during change processes.
- Engage team members - Show how you involve your team in the change process to foster collaboration and ownership.
Don'ts
- Avoid blaming others - Do not criticize colleagues or systems when discussing past change challenges.
- Don't neglect metrics - Avoid ignoring the role of data and performance indicators in measuring change effectiveness.
- Resist rigidity - Avoid portraying change management as inflexible; adaptability is key.
What experience do you have with operational metrics and reporting?
Highlight experience in tracking key operational metrics such as process efficiency, error rates, and customer satisfaction to drive performance improvements. Discuss proficiency with tools like Excel, SQL, or business intelligence software (e.g., Tableau, Power BI) for data analysis and generating reports. Emphasize the ability to interpret metric trends, present actionable insights to stakeholders, and implement corrective actions to optimize operations aligned with Northern Trust's standards.
Do's
- Highlight Relevant Experience - Emphasize your previous roles where you managed operational metrics and reporting to demonstrate expertise.
- Use Specific Metrics - Mention key performance indicators (KPIs) such as efficiency, accuracy, and turnaround time you have tracked.
- Show Impact - Explain how your reporting improved decision-making or operational efficiency in past roles.
Don'ts
- Avoid Vague Statements - Do not give general answers without concrete examples or measurable outcomes.
- Ignore Company Context - Avoid neglecting how your experience aligns with Northern Trust's operational goals and industry.
- Exclude Tools and Techniques - Do not omit mentioning the reporting tools, software, or methodologies you have used for data analysis.
Explain how you manage compliance in operational processes.
Demonstrate understanding of regulatory requirements relevant to financial operations, emphasizing adherence to Northern Trust's internal policies and industry standards. Highlight implementation of robust monitoring systems, regular audits, and staff training programs to ensure ongoing compliance in daily operational processes. Showcase proactive risk assessment and continuous improvement initiatives that maintain operational integrity and align with corporate governance.
Do's
- Regulatory Knowledge - Demonstrate thorough understanding of relevant financial regulations affecting operational compliance at Northern Trust.
- Risk Management - Highlight methods used to identify, assess, and mitigate operational risks within compliance frameworks.
- Process Improvement - Emphasize continuous enhancement of compliance procedures to align with company policies and industry standards.
Don'ts
- Vague Responses - Avoid general statements without specific examples of managing compliance in operational processes.
- Ignoring Documentation - Do not neglect the importance of maintaining accurate records and audit trails for compliance.
- Overlooking Team Coordination - Refrain from underestimating collaboration with compliance officers and cross-functional teams.
What systems or technologies are you most familiar with in operations management?
Highlight proficiency with enterprise resource planning (ERP) systems like SAP and Oracle, emphasizing experience in workflow automation and data analytics tools such as Tableau or Power BI. Mention familiarity with Lean Six Sigma methodologies and process optimization software to demonstrate operational efficiency expertise. Provide examples of using performance management systems and cloud-based collaboration platforms relevant to Northern Trust's financial services environment.
Do's
- Enterprise Resource Planning (ERP) - Highlight familiarity with ERP systems like SAP or Oracle for managing resources and operations workflows.
- Data Analytics Tools - Emphasize experience using data analytics platforms such as Tableau or Power BI to drive informed operational decisions.
- Automation Technologies - Mention knowledge of automation tools like robotic process automation (RPA) to improve efficiency and reduce manual tasks.
Don'ts
- Overgeneralize Technology Experience - Avoid vague statements without specifying the systems or technologies you have used.
- Ignore Company-Specific Tools - Do not neglect mentioning any technologies relevant to Northern Trust or the financial services sector.
- Overstate Proficiency - Avoid exaggerating your expertise in systems you have limited experience with, maintaining honesty is key.
Describe a time you managed a transition or process migration.
Focus on detailing a specific transition or migration you led, emphasizing project planning, timeline management, and stakeholder communication. Highlight your ability to identify risks, implement contingency plans, and ensure minimal disruption to business operations during the migration. Use quantifiable outcomes such as improved efficiency, cost savings, or successful adoption rates to demonstrate effective leadership and operational excellence relevant to Northern Trust.
Do's
- Specific Example - Provide a clear, detailed example of managing a transition or process migration, highlighting your role and actions.
- Problem Solving - Explain challenges faced during the migration and the solutions you implemented to overcome them.
- Results Focus - Emphasize measurable outcomes such as efficiency improvements, cost savings, or risk mitigation.
Don'ts
- Vague Responses - Avoid general or unclear answers without concrete details or examples.
- Blaming Others - Do not shift responsibility for failures or issues to team members or external factors.
- Ignoring Stakeholders - Avoid neglecting to mention communication and coordination with teams or leadership throughout the migration process.
How do you manage remote or global teams?
Effectively managing remote or global teams requires clear communication strategies, leveraging collaboration tools like Microsoft Teams and Zoom to maintain continuous engagement. Establishing defined goals, regular check-ins, and cultural sensitivity ensures alignment and productivity across diverse time zones. At Northern Trust, emphasizing accountability and fostering trust remotely supports operational excellence and team cohesion.
Do's
- Effective Communication - Maintain clear, consistent communication using multiple channels to ensure transparency and alignment across time zones.
- Technological Proficiency - Utilize project management and collaboration tools like Slack, Zoom, or Microsoft Teams to enhance remote team productivity.
- Cultural Sensitivity - Recognize and respect cultural differences to foster an inclusive and motivated global team environment.
Don'ts
- Micromanagement - Avoid excessive oversight that may reduce team autonomy and morale in remote settings.
- Ignoring Time Zone Differences - Do not schedule meetings without considering the availability and convenience of global team members.
- Poor Feedback Practices - Refrain from providing vague or infrequent feedback, which can hinder remote team development and clarity.
What is your experience with budgeting or controlling operational costs?
Highlight experience managing budgets and controlling operational costs by detailing specific metrics such as percentage cost reductions or budget sizes handled. Emphasize skills in analyzing financial reports, implementing cost-saving initiatives, and collaborating with cross-functional teams to optimize resource allocation. Reference tools like ERP systems, forecasting software, and experience with budget variance analysis relevant to roles in financial services companies like Northern Trust.
Do's
- Detail Specific Budget Experience - Highlight instances where you prepared, managed, or optimized budgets effectively in previous roles.
- Quantify Cost Savings - Provide concrete figures or percentages that demonstrate your success in reducing operational costs.
- Link Experience to Role - Relate your budgeting skills to the operational management responsibilities relevant to Northern Trust.
Don'ts
- Generalize Responsibilities - Avoid vague statements that do not specify your direct involvement with budgeting or cost control.
- Overstate Achievements - Do not exaggerate your accomplishments or take credit for team efforts without clarification.
- Ignore Company Context - Refrain from discussing budgeting approaches that clash with financial practices or scale typical of Northern Trust.
Describe your experience working in financial services or banking operations.
Highlight your hands-on experience managing financial services or banking operations, emphasizing skills such as risk management, compliance adherence, and process optimization. Provide specific examples of successfully overseeing transaction processing, regulatory reporting, or client account management. Showcase your ability to lead cross-functional teams, streamline workflows, and implement technology solutions that improve accuracy and efficiency in operational tasks.
Do's
- Highlight relevant experience - Detail your specific roles and responsibilities within financial services or banking operations.
- Quantify achievements - Use metrics and data to showcase the impact you made in previous roles.
- Emphasize leadership skills - Discuss your experience managing teams, improving processes, and driving operational efficiency.
Don'ts
- Avoid vague statements - Do not provide general or non-specific descriptions of work experience.
- Ignore regulatory compliance - Do not neglect mentioning adherence to banking regulations and industry standards.
- Disregard company values - Avoid overlooking Northern Trust's commitment to client service and operational excellence.
What questions do you have for us?
When asked, "What questions do you have for us?" in an Operations Manager interview at Northern Trust, focus on inquiries that reveal your deep interest in the role and company. Ask about the key operational challenges Northern Trust is currently facing and how the team measures success in this position. Inquire about opportunities for process improvement and how operations strategies align with the company's long-term goals.
Do's
- Company Culture - Ask about Northern Trust's workplace environment and values to show interest in team dynamics.
- Role Expectations - Inquire about specific responsibilities and success metrics for the Operations Manager position.
- Growth Opportunities - Question potential career development and advancement paths within Northern Trust.
Don'ts
- Salary and Benefits - Avoid discussing compensation during the initial interview phase unless prompted.
- Negative Comments - Do not criticize previous employers or colleagues when asking questions.
- Basic Information - Refrain from asking about information readily available on Northern Trust's website or job description.