The Account Manager job interview focuses on assessing communication skills, client relationship management, and problem-solving abilities. Candidates should demonstrate their experience in handling multiple accounts, meeting sales targets, and maintaining client satisfaction. Highlighting a strategic approach to managing client expectations and driving business growth is essential.
Why do you want to work at Fidelity Investments?
Demonstrate knowledge of Fidelity Investments' commitment to innovation and client-focused financial solutions, highlighting how your skills in account management align with the company's mission to enhance customer experiences. Emphasize your enthusiasm for contributing to a reputable leader in wealth management and your interest in leveraging data-driven strategies to drive client satisfaction and business growth. Showcase your passion for the finance industry and how Fidelity's values and growth opportunities resonate with your career goals.
Do's
- Research Fidelity Investments - Highlight specific values, culture, and services that align with your career goals.
- Show Alignment with Role - Emphasize skills and experiences relevant to the Account Manager position.
- Express Long-Term Interest - Demonstrate commitment to growing within Fidelity and contributing to its success.
Don'ts
- Generic Answers - Avoid vague reasons that could apply to any company.
- Focus Solely on Compensation - Do not prioritize salary or benefits as your main motivation.
- Negative Comments - Refrain from mentioning dissatisfaction with previous employers or negative industry aspects.
Tell me about yourself.
Focus on highlighting your experience in client relationship management, emphasizing your ability to drive account growth and deliver tailored financial solutions. Mention specific achievements in managing portfolios, meeting sales targets, and collaborating cross-functionally to enhance client satisfaction. Demonstrate knowledge of Fidelity Investments' products and commitment to providing exceptional service aligned with their values.
Do's
- Professional Background - Highlight relevant experience in account management and financial services.
- Key Achievements - Mention specific accomplishments that demonstrate your ability to manage client relationships and drive results.
- Alignment with Company Values - Emphasize your understanding of Fidelity Investments' mission and how your skills support their goals.
Don'ts
- Personal Information - Avoid sharing unrelated personal details that do not pertain to the job role.
- Vague Responses - Do not give generic or unclear answers lacking specific examples.
- Negative Comments - Refrain from speaking negatively about previous employers or colleagues.
Why are you interested in the Account Manager position?
Express genuine enthusiasm for Fidelity Investments by highlighting its strong market reputation and commitment to client-focused financial solutions. Emphasize your passion for building long-term client relationships and driving strategic account growth, aligning with the core responsibilities of an Account Manager. Showcase relevant experience in financial services or client management, demonstrating your ability to deliver personalized service and contribute to Fidelity's success.
Do's
- Research Fidelity Investments - Demonstrate knowledge of the company's mission, values, and financial services.
- Highlight Relevant Experience - Connect your previous account management or client relations experience to the role requirements.
- Show Client-Centric Approach - Emphasize your focus on building strong client relationships and delivering value.
Don'ts
- Generic Responses - Avoid vague or nonspecific answers that do not relate to Fidelity or the Account Manager role.
- Overemphasize Salary - Do not focus primarily on compensation or benefits as your motivation.
- Neglect Company Culture - Failure to acknowledge Fidelity's corporate culture and ethical standards reduces credibility.
What do you know about Fidelity Investments and our products?
Demonstrate comprehensive knowledge of Fidelity Investments by highlighting its status as a leading global financial services firm specializing in investment management, retirement planning, and brokerage services. Emphasize familiarity with key products such as mutual funds, 401(k) plans, IRAs, and wealth management solutions that support diverse client goals. Showcase understanding of Fidelity's commitment to innovation, client-centric approach, and robust digital platforms that enhance financial planning and account management.
Do's
- Company Research - Demonstrate knowledge of Fidelity Investments' history, mission, and market position.
- Product Familiarity - Highlight understanding of Fidelity's key offerings such as mutual funds, retirement accounts, and wealth management services.
- Role Relevance - Connect your knowledge about Fidelity's products to how you can support clients effectively as an Account Manager.
Don'ts
- Generic Responses - Avoid broad or vague answers that show limited research about the company.
- Overpromising - Do not exaggerate your knowledge or experience with Fidelity's products if unfamiliar.
- Ignoring the Role - Do not focus solely on general company details without relating them to the Account Manager position responsibilities.
How do you build relationships with clients?
Focus on demonstrating strong communication skills and active listening to understand clients' financial goals and concerns. Emphasize a proactive approach by regularly checking in, providing tailored investment solutions, and building trust through transparency and reliability. Highlight experience using Fidelity Investments' tools to analyze client portfolios and deliver personalized financial advice that fosters long-term relationships.
Do's
- Active Listening - Pay close attention to clients' needs and concerns to build trust and rapport.
- Clear Communication - Use transparent and professional language to ensure mutual understanding and set realistic expectations.
- Follow-up - Regularly check in with clients to show commitment and address any issues promptly.
Don'ts
- Overpromising - Avoid making commitments that cannot be delivered to maintain credibility.
- Ignoring Feedback - Do not neglect client input, as it is essential for improving service quality and satisfaction.
- Being Inflexible - Avoid rigid approaches; adapt to clients' unique needs and preferences for stronger relationships.
Describe your experience managing multiple accounts.
Demonstrate your ability to prioritize and organize tasks by highlighting specific examples of managing diverse client portfolios simultaneously, ensuring timely communication and tailored financial solutions. Emphasize proficiency in CRM software and data analysis tools to track account performance and identify growth opportunities. Showcase your skills in balancing client needs with company goals while maintaining strong relationships to drive customer satisfaction and retention.
Do's
- Highlight Account Management Skills - Emphasize your ability to organize, prioritize, and handle multiple client accounts simultaneously.
- Quantify Achievements - Provide specific metrics or results that demonstrate successful management of multiple accounts, such as client retention rates or revenue growth.
- Showcase Communication - Describe how you maintain clear and consistent communication with clients and internal teams to ensure account satisfaction.
Don'ts
- Avoid Overgeneralizing - Do not provide vague or generic descriptions without concrete examples of managing multiple accounts.
- Do Not Neglect Challenges - Avoid ignoring any difficulties faced in account management; instead, discuss how you resolved them.
- Refrain from Negative Remarks - Do not speak poorly about previous clients, coworkers, or employers during your explanation.
How do you prioritize competing tasks?
Effectively prioritizing competing tasks involves assessing each task's impact on client satisfaction and revenue generation, key metrics for an Account Manager at Fidelity Investments. Utilize project management tools and set clear deadlines to manage workload efficiently while ensuring high-quality client interactions. Communicate regularly with stakeholders to adjust priorities based on evolving business needs and client objectives.
Do's
- Time Management - Explain how you allocate specific time slots to high-priority tasks to meet deadlines effectively.
- Task Evaluation - Describe assessing tasks based on impact and urgency to determine priority order.
- Communication - Highlight informing stakeholders about task status and adjusting priorities collaboratively.
Don'ts
- Overpromise - Avoid committing to unrealistic deadlines or overloading yourself with tasks.
- Ignore Deadlines - Do not disregard deadlines in favor of less critical tasks.
- Work in Isolation - Avoid neglecting team input and failing to update supervisors on priority changes.
Tell me about a time you resolved a difficult client situation.
When answering the interview question about resolving a difficult client situation for an Account Manager role at Fidelity Investments, focus on a specific example that highlights your problem-solving skills and client relationship management. Describe the client's issue clearly, outline the steps you took to address their concerns, and emphasize the positive outcome, such as improved client satisfaction or retention. Incorporate Fidelity's core values of trust, integrity, and client-first approach to reinforce alignment with the company's culture.
Do's
- Client situation - Describe a specific and challenging client issue to provide clear context.
- Problem-solving - Highlight your strategic approach and steps taken to resolve the conflict.
- Outcome - Emphasize positive results, such as client satisfaction or retention, and measurable impact.
Don'ts
- Blaming - Avoid blaming the client or colleagues; focus on constructive resolution.
- Vagueness - Do not give general or unclear answers lacking detail or concrete examples.
- Negativity - Refrain from expressing frustration or negative emotions about the situation.
How do you handle confidential financial information?
Demonstrate a thorough understanding of data privacy protocols and compliance standards such as GDPR and company policies when handling confidential financial information. Emphasize the importance of maintaining client trust by securely managing sensitive data through encrypted systems, restricted access, and regular audits. Highlight your experience in recognizing risks, reporting potential breaches promptly, and following established procedures to protect financial information integrity.
Do's
- Confidentiality - Emphasize strict adherence to company policies and legal regulations protecting sensitive financial data.
- Data Security - Highlight use of secure systems and encrypted communication channels to prevent unauthorized access.
- Discretion - Demonstrate ability to share information only with authorized personnel and maintain professional integrity.
Don'ts
- Over-sharing - Avoid discussing confidential information with colleagues not involved in the project or external parties.
- Neglecting Protocols - Do not disregard established company procedures for handling sensitive financial records.
- Casual Attitude - Refrain from treating confidential data carelessly or underestimating its importance in financial management.
What is your experience with financial products and services?
Highlight specific experience managing diverse financial products such as mutual funds, retirement accounts, and investment portfolios, emphasizing your deep understanding of fiduciary responsibilities and compliance standards specific to Fidelity Investments. Discuss your ability to tailor financial solutions to client needs, improve client retention rates, and drive account growth by leveraging analytical tools and market trends. Demonstrate strong communication skills by describing how you effectively explain complex financial concepts to clients, ensuring clarity and trust.
Do's
- Highlight Relevant Experience - Clearly describe your background managing financial products such as mutual funds, retirement accounts, or investment portfolios.
- Show Knowledge of Fidelity Services - Mention familiarity with Fidelity's financial offerings like 401(k) plans, brokerage accounts, and advisory services.
- Emphasize Client Relationship Skills - Demonstrate your ability to build and maintain trust with clients while providing tailored financial solutions.
Don'ts
- Avoid Generic Responses - Do not give vague answers without specifying the types of financial products you have experience with.
- Don't Overstate Expertise - Avoid exaggerating your knowledge or experience with complex financial instruments if you're not fully confident.
- Don't Ignore Compliance - Never neglect the importance of regulatory compliance and ethical standards in financial services.
Explain a time you worked in a team.
When answering the interview question about working in a team for an Account Manager role at Fidelity Investments, focus on a specific example demonstrating collaboration, communication, and problem-solving skills. Highlight your role in coordinating tasks among team members to achieve client goals while maintaining strong relationships and meeting deadlines. Emphasize your ability to leverage diverse team strengths to enhance client satisfaction and drive business growth aligned with Fidelity's values.
Do's
- Team Collaboration - Describe specific instances where you contributed effectively to a team project, highlighting your communication and cooperation skills.
- Problem-Solving - Share examples of challenges faced within the team and how you helped resolve them to achieve common goals.
- Role Clarity - Emphasize your understanding of your role within the team and how you aligned your efforts with the team's objectives.
Don'ts
- Vague Responses - Avoid generic answers that lack details about your specific contributions in the team setting.
- Blaming Others - Refrain from criticizing team members or blaming others for conflicts or failures.
- Ignoring Company Values - Do not overlook Fidelity Investments' emphasis on client focus and integrity when discussing teamwork experiences.
Give an example of how you exceeded a client's expectations.
When answering the question about exceeding a client's expectations for an Account Manager role at Fidelity Investments, focus on a specific instance where proactive communication and personalized financial solutions led to enhanced client satisfaction. Highlight your ability to analyze client portfolios, anticipate needs, and deliver tailored investment strategies that resulted in measurable growth or risk mitigation. Emphasize how your expertise in Fidelity's products and commitment to client goals contributed to building trust and long-term relationships.
Do's
- Showcase client success - Describe a specific instance where you helped a client achieve beyond their goals, emphasizing measurable results.
- Highlight communication skills - Explain how you maintained clear, proactive communication to understand and anticipate client needs.
- Emphasize problem-solving - Illustrate your ability to identify challenges and deliver innovative solutions tailored to the client's financial objectives.
Don'ts
- Vague responses - Avoid giving generic answers without concrete examples or outcomes.
- Over-exaggeration - Do not embellish achievements or take credit for team efforts without clarification.
- Neglect company values - Do not ignore Fidelity Investments' focus on client trust, integrity, and personalized service in your response.
How do you stay organized?
Demonstrate effective organizational skills by highlighting your use of project management tools like Salesforce and Asana to track client accounts and deadlines. Emphasize your ability to prioritize tasks based on client needs and company goals, ensuring timely follow-ups and seamless communication. Illustrate your methodical approach to maintaining detailed records, scheduling regular check-ins, and adapting to changing priorities to enhance team productivity and client satisfaction at Fidelity Investments.
Do's
- Time Management -Explain your use of calendars, task lists, and scheduling tools to prioritize tasks effectively.
- Project Tracking -Mention software like CRM systems or project management tools you use to monitor client accounts and deadlines.
- Communication -Highlight how you keep all stakeholders informed and aligned through regular updates and clear documentation.
Don'ts
- Vague Responses -Avoid general statements that lack specific methods or examples of organization.
- Overpromising -Do not claim perfect organization without acknowledging the need for continual improvement.
- Ignoring Technology -Don't overlook the importance of modern tools in enhancing organization and accountability.
Describe a time you had to explain a complex concept to a client.
When answering the job interview question about explaining a complex concept to a client for an Account Manager position at Fidelity Investments, focus on clearly outlining the situation, your approach, and the outcome. Highlight your ability to simplify financial jargon or investment strategies by using relatable analogies and visual aids, ensuring client understanding and confidence. Emphasize your communication skills, patience, and expertise in addressing client concerns while aligning explanations with Fidelity's commitment to personalized, transparent service.
Do's
- Clear communication - Use simple, jargon-free language to ensure the client understands the complex concept.
- Active listening - Pay close attention to the client's questions and concerns to tailor your explanation effectively.
- Use of examples - Provide relevant analogies or examples related to investments to clarify the concept.
Don'ts
- Overcomplicating - Avoid using technical terms or overly detailed information that may confuse the client.
- Interrupting - Do not cut off the client while they are expressing their doubts or questions.
- Lack of preparation - Do not enter the discussion without fully understanding the investment product or service involved.
How would you handle a client who is unhappy with our services?
Address the client's concerns by actively listening and empathizing to fully understand their dissatisfaction while maintaining a calm and professional demeanor. Outline a clear action plan that includes investigating the issue, communicating transparently with the client, and collaborating with internal teams to provide timely solutions. Emphasize your commitment to client satisfaction and long-term relationship building, aligning with Fidelity Investments' customer-centric values.
Do's
- Active Listening - Pay close attention to the client's concerns to understand the issue fully before responding.
- Empathy - Acknowledge the client's feelings and demonstrate genuine care about their dissatisfaction.
- Problem-Solving - Propose clear, actionable solutions to resolve the client's issues promptly and effectively.
Don'ts
- Defensiveness - Avoid reacting defensively or blaming the client for the problem.
- Overpromising - Do not guarantee outcomes that cannot be realistically achieved or controlled.
- Ignoring Feedback - Never dismiss or minimize the client's feedback or concerns during the conversation.
What CRM tools or software are you experienced with?
Highlight proficiency with leading CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics, emphasizing experience in managing client relationships and tracking sales pipelines. Demonstrate familiarity with Fidelity Investments' proprietary CRM tools or any specialized financial services software, showcasing ability to increase customer retention and optimize account management. Provide examples of successfully leveraging CRM analytics to personalize client outreach and drive revenue growth.
Do's
- Highlight relevant CRM tools - Mention specific CRM software like Salesforce, HubSpot, or Microsoft Dynamics that you have used in managing client accounts effectively.
- Demonstrate CRM proficiency - Explain how you utilized CRM features to track customer interactions, manage sales pipelines, or generate reports to improve client relationships.
- Connect CRM experience to Fidelity - Relate your CRM skills to Fidelity Investments' focus on customer service, data accuracy, and financial product management.
Don'ts
- Avoid generic answers - Do not say you are familiar with "some CRM tools" without specifying which tools or explaining your proficiency level.
- Ignore the role's context - Avoid discussing CRM experiences unrelated to account management or financial services.
- Overlook quantifiable outcomes - Don't fail to mention measurable results like improving client retention or sales growth through CRM use.
Tell me about a time you achieved a sales or retention goal.
Describe a specific example where you exceeded a sales or retention target by leveraging strategic client relationships and data-driven insights. Highlight your approach to understanding client needs, customizing financial solutions, and proactively addressing potential challenges to increase customer satisfaction and loyalty. Emphasize measurable outcomes, such as percentage growth in portfolio value or retention rates, to demonstrate your impact at Fidelity Investments.
Do's
- Specific Example - Provide a clear, detailed story about a sales or retention goal you achieved, highlighting your role and impact.
- Quantifiable Results - Include measurable outcomes such as percentage increase in sales or client retention rates to demonstrate your success.
- Client Relationship Management - Emphasize your ability to understand client needs and build strong relationships that contributed to achieving the goal.
Don'ts
- Vague Responses - Avoid general statements without concrete examples or results related to your achievements.
- Blaming Others - Refrain from attributing success to teammates or external factors without acknowledging your contribution.
- Ignoring Company Values - Do not overlook Fidelity Investments' core values such as integrity and client focus in your answer.
How would you identify new sales opportunities with current clients?
Identify new sales opportunities with current clients by analyzing their financial portfolios and transaction histories to uncover unmet needs or gaps. Leverage data insights and active client communication to propose tailored investment solutions aligned with their goals. Regularly review market trends and Fidelity's product offerings to suggest relevant products that enhance client value and loyalty.
Do's
- Client Needs Analysis -Conduct thorough analysis of clients' current portfolio and business challenges to uncover potential sales opportunities.
- Relationship Building -Maintain strong, trust-based relationships with clients to stay informed about their evolving financial needs.
- Cross-selling and Upselling -Leverage existing products and services to recommend tailored solutions that enhance client value and satisfaction.
Don'ts
- Assuming Client Needs -Avoid making assumptions without validating the client's current and future financial goals.
- Over-Promising -Do not commit to products or solutions that do not align with the client's risk tolerance or investment strategy.
- Neglecting Follow-Up -Avoid failing to follow up or provide ongoing support after initial sales discussions.
What steps would you take to ensure client satisfaction?
To ensure client satisfaction as an Account Manager at Fidelity Investments, focus on building strong relationships through consistent and transparent communication, understanding clients' financial goals, and delivering tailored investment solutions. Implement proactive problem-solving to address concerns promptly while leveraging Fidelity's robust financial tools and resources. Regularly review client portfolios to optimize performance and demonstrate commitment to their long-term success.
Do's
- Active Listening - Understand the client's needs and concerns fully by paying close attention during conversations.
- Proactive Communication - Keep clients informed regularly about account updates and investment opportunities.
- Problem-Solving - Address client issues promptly with tailored solutions to enhance satisfaction and trust.
Don'ts
- Overpromising - Avoid making guarantees that cannot be consistently delivered or verified.
- Ignoring Feedback - Never dismiss client input or fail to incorporate their suggestions into account management strategies.
- Delaying Responses - Do not leave client inquiries or concerns unanswered for extended periods.
Where do you see yourself in five years?
Focus on demonstrating long-term commitment by aligning your career goals with Fidelity Investments' growth and values. Highlight your ambition to advance within account management, contributing to client success and expanding your expertise in financial services. Emphasize your desire to develop leadership skills and support Fidelity's mission of delivering exceptional investment solutions.
Do's
- Career Growth - Express clear goals for professional development within the Account Manager role at Fidelity Investments.
- Company Alignment - Highlight your commitment to Fidelity's mission and values, showing long-term interest in the company.
- Skill Enhancement - Emphasize plans to develop relevant skills like client relationship management, financial analysis, and leadership.
Don'ts
- Vague Responses - Avoid unclear or generic answers that do not demonstrate a concrete career plan.
- Unrelated Aspirations - Do not mention goals unrelated to account management or the financial industry.
- Overambition - Avoid stating expectations to move far away from the role or company too quickly, which may seem unrealistic.
How do you handle stress or pressure?
When answering the question "How do you handle stress or pressure?" for an Account Manager role at Fidelity Investments, emphasize your ability to maintain organization and prioritize tasks under tight deadlines. Highlight your use of proactive communication with clients and team members to manage expectations and resolve issues efficiently. Demonstrate your commitment to staying calm and focused, using problem-solving skills to turn challenges into opportunities for effective client relationship management.
Do's
- Demonstrate Emotional Intelligence - Explain how you remain calm and composed under pressure while managing client relationships effectively.
- Provide Specific Strategies - Describe techniques such as prioritizing tasks, time management, and staying organized to handle stress.
- Show Adaptability - Highlight your ability to adjust quickly to changing client needs and market conditions in a high-pressure environment.
Don'ts
- Avoid Negativity - Do not express frustration or admit to being overwhelmed by stress or deadlines.
- Do Not Generalize - Avoid vague statements like "I just manage" without giving concrete examples or methods.
- Avoid Disconnecting from Teamwork - Do not imply that you handle stress by isolating yourself or ignoring collaboration.
Tell us about a time you made a mistake and how you corrected it.
When answering the question about a mistake made and how it was corrected for an Account Manager role at Fidelity Investments, focus on a specific example highlighting your problem-solving skills and accountability. Describe the situation briefly, emphasizing the impact on client relationships or project outcomes, then explain the corrective actions taken to resolve the issue, such as communicating transparently with the client, collaborating with internal teams, or implementing process improvements. Conclude by reflecting on the lessons learned and how this experience strengthened your ability to manage client accounts and maintain trust.
Do's
- Honesty - Share a genuine mistake that demonstrates self-awareness and integrity in your role.
- Problem-solving - Explain the specific steps you took to identify the issue and implement a solution effectively.
- Learning outcome - Highlight what you learned from the mistake and how it improved your performance as an Account Manager.
Don'ts
- Blaming others - Avoid shifting responsibility to coworkers or external factors when discussing the mistake.
- Minimizing impact - Do not downplay the significance of the mistake or avoid detailing the correction process.
- Irrelevance - Avoid sharing mistakes unrelated to account management, client relations, or financial services.
Why should we hire you for this role?
Highlight your proven track record in managing client portfolios and driving revenue growth within financial services, emphasizing your ability to build strong client relationships. Demonstrate in-depth knowledge of Fidelity Investments' products and commitment to delivering tailored financial solutions that align with client goals. Showcase your excellent communication skills and strategic problem-solving aptitude to effectively address client needs and contribute to team success.
Do's
- Highlight Relevant Experience - Emphasize your background in account management and client relations to demonstrate your suitability for the role.
- Showcase Knowledge of Fidelity Investments - Reference your understanding of the company's services and values to align your skills with their objectives.
- Demonstrate Problem-Solving Skills - Provide examples of how you have successfully managed accounts and resolved client issues.
Don'ts
- Avoid Overgeneralized Statements - Do not give vague answers that do not connect your skills to the specific role at Fidelity.
- Don't Focus Solely on Personal Gains - Avoid emphasizing benefits to yourself rather than contributions to the company and clients.
- Do Not Criticize Previous Employers - Stay positive and professional without mentioning negative experiences from past roles.
What are your salary expectations?
Research average Account Manager salaries at Fidelity Investments using resources like Glassdoor and LinkedIn Salary to provide a well-informed range aligned with industry standards and company pay scales. Emphasize flexibility by expressing openness to discuss compensation based on the overall benefits package and growth opportunities within Fidelity Investments. Frame your expectations by highlighting your relevant experience, skills, and the value you can bring to the Account Manager role.
Do's
- Research Salary Ranges - Understand the industry standards and typical salaries for Account Manager roles at Fidelity Investments.
- Provide a Salary Range - Offer a well-reasoned salary range based on market data to show flexibility and professionalism.
- Highlight Value - Emphasize your skills, experience, and how you contribute to Fidelity's goals to justify your expectations.
Don'ts
- Give a Fixed Number - Avoid stating a single, rigid salary figure that limits negotiation flexibility.
- Disclose Salary Too Early - Don't reveal your current salary or expectations before understanding the full job scope and benefits.
- Appear Uninformed - Avoid unrealistic expectations or guesses that suggest lack of research about the Account Manager role at Fidelity Investments.
Do you have any questions for us?
When answering "Do you have any questions for us?" during an Account Manager interview at Fidelity Investments, focus on inquiries that demonstrate your understanding of financial services, client relationship management, and Fidelity's commitment to innovation and customer-centric solutions. Ask about how Fidelity measures success for account managers, opportunities for professional development within the company, or how teams collaborate to deliver personalized investment strategies. These questions highlight your interest in growth, alignment with company values, and proactive engagement in client outcomes.
Do's
- Prepare Relevant Questions -Ask about team structure, performance metrics, and company culture at Fidelity Investments.
- Express Interest in Growth -Inquire about professional development opportunities within the Account Manager role.
- Clarify Role Expectations -Seek details on daily responsibilities, client portfolio size, and success criteria.
Don'ts
- Avoid Salary Discussions -Refrain from asking about compensation before the employer initiates the topic.
- Don't Ask Vague Questions -Avoid questions that can be easily answered by the company website or job description.
- Steer Clear of Negative Topics -Do not question company challenges or internal conflicts during the initial interview.